News Room



20th BSEA 27th BSEM
Banking Service Excellence Monitoring
  • 05-July-2023

20th BSEA 27th BSEM

Tahun 2023, tahun ke-20 pelaksanaan Bank Service E...

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Chatbot Revolution: Transforming Indonesian Banking with AI-Powered Assistants
Syndicated Study
  • 08-October-2020

Chatbot Revolution: Transforming Indonesian Bankin...

AI-powered chatbots are transforming the Indonesia...

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Digital Banking Evolution: Simplifying Account Opening with Technology
Syndicated Study
  • 08-October-2020

Digital Banking Evolution: Simplifying Account Ope...

Banks are embracing digital transformation, includ...

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Digital Banking Competition Heats Up: BNI, BCA, and BRI Lead the Race in Transforming Customer Experience
Syndicated Study
  • 08-October-2020

Digital Banking Competition Heats Up: BNI, BCA, an...

COVID-19 accelerated adoption, prompting banks to ...

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Omnibus Survey
Customized Study
  • 28-July-2020

Omnibus Survey

What is Omnibus Survey?

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BSEM
Syndicated Study
  • 21-July-2020

BSEM

Measurement of Service Quality of 19 Banks

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SLE Core Study
Syndicated Study
  • 21-July-2020

SLE Core Study

What is SLE Core Study?

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Bank Service Excellence Monitor 2020 – Walk In Channel (Conventional Banks)
Syndicated Study
  • 19-March-2021

Bank Service Excellence Monitor 2020 – Walk In C...

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Jl. Let Jend MT Haryono Kav 2-3

Jakarta Selatan 12810


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