Discover research-based insights
05-July | Tahun 2023, tahun ke-20 pelaksanaan Bank Service Excellence Award sekaligus merupakan tahun ke-27 pengukuran kualitas layanan BSEM
19-March | -
08-October | COVID-19 accelerated adoption, prompting banks to enhance their digital banking transformation. Mobile and internet banking will replace branches for transactions, favored by tech-savvy millennials.
08-October | Banks are embracing digital transformation, including digital account opening. Through applications, websites, and digital branches, customers can open accounts conveniently and quickly. BCA leads in application-based account opening, Bank Permata excels in website account opening, and BCA is at the forefront of digital branches.
Watch what we do
We conduct comprehensive quantitative and qualitative analyses to gain valuable
insights and provide a holistic understanding across various industries.
Drive your business forward
with strategic decision-making
Connect with our consultants to discuss about your project